Transparency

Our policies

How we keep everyone safe, included, and informed.

Policies

The documents that guide how we work

You can read our privacy notice here on our website. For our other policies, just ask us for a copy. If you have any questions, let us know.

Safeguarding

How we protect everyone in our community from harm and respond if someone raises a concern.

Privacy

What we do with your information and how you can control it, including photos and stories.

Complaints

How to tell us if something isn't right and what happens next. We take every concern seriously.

Fundraising

Our promise to donors about how we ask for money and how we use the money you give.

Questions

Find quick answers to what matters most about how we work.

How do you keep my information safe?

We follow UK data protection law and keep your details secure. We only use your information for the reasons explained in our privacy notice, and we never sell it.

What if I have a concern?

Tell us straight away. You can speak to any of our team, call us on 07935 797445, email info@dementiatogetherwirral.org, or write to us at Commerce House, Campbeltown Road, Birkenhead CH41 9HP. We'll listen and do our best to put things right.

How do I give or withdraw consent?

When you join us, we'll ask what you're happy with: photos, stories, newsletters. You can change your mind at any time by contacting us.

Who can access my medical information?

Only the people who need it to support you safely. You can ask us at any time what information we hold about you.

How long do you keep my data?

We keep it only for as long as we need it. Our privacy notice explains how long we keep different kinds of information, and you can ask us to delete your details at any time.

Still have questions?

Get in touch with the team.